How To Ensure A Sound Management Of Your Online Chat ?
First of all, throughout the creation of your online chat, you will receive a registration email to sign up on the Tawk.to platform. You will be able to set and manage your online chat through this platform.
Please note that you must be connected to the Tawk.to platform to have access to your website online chat. If you are not connected, the chat will be hidden. The management of your online availability is therefore simplified.
When you are connected on the Tawk.to platform, you have access to your dashboard. The dashboard is the main tool for the conversations management of your online chat. Your new messages notifications will appear on this dashboard.
When a message notification appears, you only have to click on it to join the conversation and therefore answer the visitor.
Throughout your online chat creation, Futé Marketing took care to set up two triggers. Those triggers are automatized messages set up to be displayed at the right time during a visitor navigation.
The two set-up triggers are the following:
-After one minute of navigating on your website, a welcome message will appear in order to ask the visitors if they have any question.
-When the visitor browses on your website frequently, the automated message shown is customized to suit his needs.
Please note that it is possible for you to customize the text of those set up messages through your account management (last button at the bottom of the menu on the left).
Finally, we invite you to take a look at our complete formation capsule about the good way of managing your online chat, if it’s not already done !